Freshworks CRM API Documentation & MCP Config | Salestools Club
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CRM & RevOps

Freshworks CRM

AI-powered CRM for tracking sales pipelines and automating marketing.

Connect with AI
Give docs to Claude
Public API
Available
MCP
Not available
Free tier
Available

How to connect

Give docs to Claude
Open API docs

What your agent can do

01Freddy AI Deal Insights
02Predictive Lead Scoring
03Automated Sales Sequences
04Lead Management & Scoring

Connect Freshworks CRM

01Open the API docsGive the REST documentation to Claude Code or Cursor — an Node.js SDK is available.
02AuthenticateConfigure API Key without pasting secrets into chat.
03Build the first workflowUse the starter prompt below as a brief for your coding agent.
Open API documentation

Starter prompt

Claude, use the Freshworks API to identify all 'Warm' leads that haven't been contacted in the last 48 hours and assign them to an SDR.

About Freshworks CRM

Freshworks CRM (formerly Freshsales) uses AI (Freddy AI) to provide sales teams with insights into their pipeline and customer behavior. It features automated lead scoring, activity tracking, and predictive deal insights. Freddy AI helps reps prioritize their efforts and suggests next best actions to improve conversion rates. Freshworks CRM is part of a larger suite of GTM tools, allowing for seamless integration between sales, marketing, and support.